Roofer Greenville Texas | We’re Better Than the Competition

Do you ever wonder what sets roofing and siding Smiths, your roofer Greenville Texas, apart from our competition, some of the things we do on the interior of the way we run our business are really what help us, um, stay connected and up to date with our customers all the way from our, uh, administration staff to ourselves to our project manager. One of the ways as your roofer Greenville Texas that we’re able to do this is through our lead tracker. We have a very in depth spreadsheet that starts the first time you contact us. And so we want to gather your um, call date, your initial call, date, your name, what you’re looking for. So we’ll have a job detail section as well as uh, next steps for your potential project or the just the lead and we’ll assign it to the person that’s going to do the estimate as well as gather your email and, um, where you heard about us.

This helps us to better serve you and to know what’s working as far as how people are hearing about us. Roofing and siding Smiths, your roofer Greenville Texas. So what we do is as we gather that information, we schedule a time to come out and do your estimate and as the lead Progress’s we have color coding that we’ll use and this helps us to know when we see that Hey this lead has already been scheduled or we haven’t been able to get into contact with you after you’ve emailed or left us a voicemail. Miss lets our administration staff know to continue to try to contact you, you so that we can get you scheduled and get your project rolling, especially if it’s an emergency, like you have a roof leak or something like that. Um, as your roofer Greenville Texas, this lead tracker really helps us know what’s going on at all levels of our business.

So when you call, whoever answers the phone can pull up this information within seconds. I have a pretty good and at least a general idea or an overview of your project and as your roofer Greenville Texas, this helps us answer questions for you more quickly and get you back on track as soon as possible after you sign up to do a project with roofing. And siding smiths, your roofer Greenville Texas. We will move you over to our job tracker. Similar set up, just the colors are a little bit different. And so this helps us to track a project from the soul phase to the material order phase two, the job in progress all way through until you have been completely finished up, you’ve paid in full. And then we’ll move you into a different filter where we can pull your information back up at a later date while the job is scheduled or in progress.

We have another tracking system that we use as our schedule tracker. This is specifically for our project manager as well as our sales staff so that we can, uh, have a good idea of our timeframe. So when our cells in our house selling jobs, they can look at that and let you know that we’re, Hey, we’re one to two weeks out or possibly six weeks out. Uh, we try not to get much farther than six weeks out and we have, uh, plenty of crews and employees to make sure that that stays in line. And so as your roofer Greenville Texas, we’re using these tracking systems, these spreadsheets help us better serve you. This is one of the many ways that we set ourselves apart. Meaning businesses much like we did when we first got started, just you scratch paper and you lose that. You doing things off of memory.

That part of our promise to serve you as our customer is to have good follow up, show up on time, have clear upfront communication as well as scheduled appointments. Sometimes we’ll even schedule times to call just to discuss your project with you. That way you can get on with your busy day and we can stay on track with our projects as well. All of these things help everything run smoothly and efficiently and effectively. So when we give a timeline, we have a um, a realistic expectation of being able to follow our schedule. This keeps things organized. And in line is your roofer Greenville Texas. We want to start out organized that way when we’re working on your project, we can be organized while we’re there. So it starts with a office and our spreadsheets with our tracking systems. And that same mentality goes into, um, on the job site, our project manager, we’ll keep you informed.

We’ll update our systems with any need to know information. If you have some concerns, certain areas we need to park. Um, a neighbor that’s maybe a little finicky, someone who is gonna be um, worried if we get too close to their property with our vehicles or trailers. Um, and then all the way up to just needing to clean up and take care of the job site well is they’re all things that we want to do and our lead systems and our job tracking systems help our guys and our managers follow up with next steps on every project. So you know, you’re not forgotten if we say we’re going to call you in two weeks, we’re going to have a note on that. If we say we’re going to do your install on two weeks and we get close to that date and something has come up, it’s rained material hasn’t been delivered, we know we need to call you and reschedule our appointment.

This helps you schedule your time if you need to be there. If you want to take off of work, uh, to be there while your projects going on, you can do that. Um, sometimes in construction scheduling can be very difficult, especially since we do home exterior’s as your roofer Greenville Texas, we have many challenges and many things that, uh, we don’t have total control over. So what we do with these lead tracking systems and job tracking systems is we control the things that we can and the things that we can control is having a system, having a schedule and following up and keeping in contact with our customers. So give us a call here at roofing and siding smiths at (903) 456-9956, as your roofer Greenville Texas, you can trust that we have your best interest in mind. Give our website a visit at to check out our previous projects and see some of the different areas that we can potentially help you with your home needs. Thanks.