Roofer Greenville Texas | How Do We Stand Out?

Today I want to talk to you guys about the difference in roofing and siding Smiths your roofer Greenville Texas. The values that we place of high importance versus what the typical exterior contractor will do.One of the things that we focus on and think is very important is returning your calls or answering the phone to begin with, whether it’s your first call or the post completion call. We will always pick up and respond within one business day. As your roofer Greenville Texas. We know how important it is to you to be able to get in touch with us and communicate.

If you have a need, have a question, have a concern. When you call other contractors, you never know if they’ll respond. Their policy is hit or miss. You can hear from them soon or never. It’s a roll of the dice. Will they check their voicemail? Will they call you back? Who knows? Many of our customers have told us that they chose us because we were one of three or four or five contractors that they called who actually called back. Another thing that sets us apart here at roofing and siding Smith’s your roofer, Greenville, Texas. We make appointments and follow ups. We’re adamant about scheduling clear appointments and following up on deadlines.

You will always know what’s happening. If there’s been a change in schedule, if one of our crews is running light, if one of our cruises are early, we want you to know what’s going on. Other companies, their calendars are non-existent. They are adamant about not needing a calendar. Unfortunately that means you will need to follow up for them. You will have to keep their schedule. You will have to call them and hope they answer to make sure they are going to show up for the appointment that you scheduled but they forgot and got busy at roofing and siding. Smith’s, your roofer Greenville Texas.

We have a policy of clear up front communication. We are human and unexpected things happen in each instance. We communicate exactly what is going on so that our customers have the most accurate information on their projects. Other contractors have a hide and go seek communication policy due to the rush nature of most contractors. They are just worried about the next job. That means they cut corners, cover up and sugarcoat problems. When you’re spending a lot of money on your home, which could possibly be one of the largest investments you make in your life, you want to be able to trust that the job was done right.

You’ve hired someone to do a job, maybe you know how to do it and maybe you don’t, but your expectation is that that person does know how to do it and if they will do it correctly. So at roofing and siding Smiths, your roofer Greenville Texas, we value quality and we value, um,
honesty. If we’re honest with you, when something goes wrong, you will know that we are going to do our best to fix the problem. It’s not a big deal if a problem happens. The problem is when you try to hide or cover it up, if there’s an issue, we’ll bring it to your attention. We’ll strategize the best way to tackle that issue and then we’ll do our best to make sure that we end with a result that makes everyone happy. At roofing and siding.

Smith, your roofer Greenville Texas. We also have a permanent pricing policy. When we give a bid, it is farm. We don’t want to $20 you to death. On top of that, you will only expect the posits or draws as outlined in our contract. The only way our price will increase is if you decide to add or take away work. Then there could be a change, but that would be known and upfront.

Other contractors have constantly changing costs. Their estimate may not even be close to correct. They may call you constantly asking for money on top of that and will unpredictably ask for draws. I’ve seen this and experienced it myself with contractors I’ve hired. No one wants to feel pressured to give someone money for work that has not been completed or wind up paying enough that when the job is almost done, the guy feels like it’s not worth his time to finish, so he’s willing to walk away and start that new project that has more money. You may not have ever hired someone to do a home exterior project and so you don’t know that this is an area of concern.

Unfortunately, I’ve seen many small business owners in all trades, but in the construction world especially abuse the power that they have by using deposits and draws as their own money even though it’s supposed to be for materials and labor. Now another issue that we feel like sets us apart as your roofer Greenville Texas is that we have super clean jobs. We know this is your home that you love, so we keep our projects organized during installation and leave it better than when we started. Once complete throughout the project, we will clean up at the end of the day. You may still have a few things scattered around the house because it is a construction project, but it will look organized, neat and tidy.

We will also make sure that when we’re done, we use a magnet to check for any nails and clean up really well and haul off all of the debris. Other contractors may leave your yard looking super messy. You’ll come back home after a long day at work to see a war zone outside your home. Haphazard work sites should not be the standard, and they absolutely are not at roofing and siding Smiths. So as your roofer Greenville Texas, give us a chance to show you the difference in us versus the other guys. You can reach us at 9034569956 Call us for all of your roofing, siding, window replacement, and gutter needs.